Privacy policy

1. What we collect

When you enquire, book or travel with us, we collect the details a travel agency genuinely needs:

• Contact details — name, email, phone number, so we can reach you about the trip.
• Trip preferences — dates, destinations, dietary notes, accessibility needs, occasion details.
• Booking information — passport details and traveller names where a booking requires them.
• Payment references — we never store full card numbers; payments run through a PCI-compliant processor.
• Site usage data — anonymised analytics about which pages and trips people look at (see our cookie policy).

2. How we use it

Everything we collect has a job to do:

• Designing, quoting and confirming your itinerary.
• Passing necessary details to the lodges, operators and venues on your route — only what they need to honour your booking.
• Supporting you during the trip (rebookings, changes, emergencies).
• Occasional follow-ups — a post-trip check-in or a seasonal note. One click unsubscribes, always.

We do not sell, rent or trade personal information. Full stop.

3. Who sees your details

Your information travels a short, controlled path:

• Our team — the five people in the Queenstown office who plan and support trips.
• Travel partners — the specific lodges, transport companies and venues on your confirmed itinerary.
• Service providers — our booking platform, payment processor and email provider, all bound by their own privacy obligations.
• Legal requirements — only if New Zealand law compels us to disclose something.

Where a partner is outside New Zealand (rare — mainly for international flight legs), we share only the minimum the booking needs.

4. Storage & security

Your details live in our encrypted booking system, hosted with providers that meet recognised security standards. Access is limited to the staff member working on your trip.

How long we keep things

• Enquiries that don't become bookings: 12 months, then deleted.
• Completed trips: records kept for 7 years for NZ tax and accounting law, then purged.
• Marketing preferences: until you unsubscribe.

5. Your rights

Under the New Zealand Privacy Act 2020 you can:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your details (subject to the legal record-keeping above).
• Complain to the Office of the Privacy Commissioner if you think we've mishandled something — though we'd love the chance to fix it first.

To use any of these rights, email blisszeno@gmail.com or call +64 3 451 0451. We respond within 20 working days as the Act requires — usually much faster.

6. Changes to this policy & contact

If we change how we handle personal information, we'll update this page and note the date at the top. Big changes get an email to active clients.

Privacy questions, corrections or deletion requests:

• Email: blisszeno@gmail.com
• Phone: +64 3 451 0451
• Post: Blisszeno Limited, Suite 305, Building 7, Remarkables Park Town Centre, Hawthorne Drive, Frankton, Queenstown 9300, New Zealand